About Novexa Cloud
Professional web hosting solutions built on enterprise-grade infrastructure. We help businesses and individuals succeed online.
Who We Are
Novexa Cloud is a registered hosting company providing reliable, high-performance web hosting services to customers worldwide. We specialize in making professional hosting accessible to everyone — from personal projects and blogs to growing businesses and enterprises.
Our team combines deep technical expertise with a genuine commitment to customer success. We manage every aspect of the hosting experience so you can focus on what matters most: your business.
Business Information
Company: NOVEXACLOUD LLC
Address: 2232 Dell Range Blvd., Suite 245 - 3446 Cheyenne, WY 82009
We provide clear business and contact information to help customers verify who they are purchasing from and how to reach us for support or billing questions.
What We Offer
cPanel Shared Hosting
SSD-powered accounts with cPanel control panel, free SSL certificates, daily backups, one-click app installs, and unlimited email accounts on premium plans.
Cloud VPS Servers
Dedicated virtual servers with full root access, NVMe SSD storage, AMD EPYC processors, and both Linux and Windows OS support. Hosted in Frankfurt, Germany.
RDP Hosting
Windows Remote Desktop solutions for storage, media encoding, and high-performance workloads. Available in multiple configurations including 10Gbit plans.
Domain Names
Register and manage domain names with competitive pricing on all popular TLDs including .com, .net, .org, and more.
Performance
SSD/NVMe storage, optimized web stack, and resource allocation designed for consistent speed.
Reliability
Automated monitoring, redundancy at the data-center level, and proactive maintenance windows.
Support
Clear communication via tickets, email, and live chat with documented steps and updates.
Infrastructure & Uptime
Our servers are deployed in Tier-3+ data centers with redundant power supplies, multiple network carriers, advanced cooling systems, and 24/7 on-site security. We use enterprise-grade hardware with NVMe SSD storage, ECC RAM, and RAID configurations to ensure maximum reliability.
We continuously monitor network health, resource utilization, and service status. Maintenance activities are planned to minimize customer impact and we prioritize stability, security updates, and predictable performance.
99.9%
Uptime Guarantee
24/7
Network Monitoring
Daily
Automated Backups
Backups, Restore & Disaster Recovery
Backups are designed to protect against accidental deletion, data corruption, or unexpected incidents. Restore options depend on the specific service plan and the age of available backups.
We recommend customers maintain their own offsite backups as an additional safety layer, especially for mission-critical projects and compliance requirements.
Backup retention and restore availability may vary by service type and plan. For details, contact support.
Legal & Invoicing
Novexa Cloud is a legally registered business. All payments are processed securely through Stripe. You will receive a detailed invoice for every transaction, accessible from your dashboard at any time.
Company: NOVEXACLOUD LLC
Address: 2232 Dell Range Blvd., Suite 245 - 3446 Cheyenne, WY 82009
Email: support@novexacloud.com
Payment: All major credit/debit cards via Stripe (PCI-DSS compliant)
Payments & Charge Descriptors
Payments on our website are handled by Stripe, a globally trusted payment processor. Stripe provides PCI-DSS compliant card processing and secure checkout experiences.
Depending on your bank, the charge may appear with a business descriptor related to our company name or payment processor. If you have any billing questions, contact us and we will assist quickly with invoice lookup and payment verification.
For refund terms and eligibility, please review our Refund Policy.
Security, Privacy & Responsible Use
We take security seriously. Our environment is designed with layered protections, access controls, and ongoing updates. We also encourage customers to use strong passwords, enable security features available in their control panel, and keep applications up to date.
Account & Platform Security
- Free SSL/TLS support for encrypted website traffic
- Firewalling and abuse prevention measures
- Regular updates and vulnerability patching
- Monitoring for service stability and unusual activity
Privacy & Data Handling
- We collect only the data needed to provide and support services
- Billing is processed by Stripe; we do not store full card numbers
- Clear policies available publicly for transparency
Read our Privacy Policy and Acceptable Use Policy for full details.
How Our Service Works
We aim to keep the onboarding experience simple and transparent. After placing an order, your dashboard shows your services, invoices, and status updates.
Step 1
Choose a plan
Select shared hosting, VPS, or RDP based on your workload. Each plan clearly states resources and billing cycle.
Step 2
Secure payment via Stripe
Checkout is handled securely by Stripe. You receive an invoice and your order status updates automatically.
Step 3
Provisioning & activation
We provision services based on plan type. Some services activate instantly while others may require short verification or manual setup.
Step 4
Manage from your dashboard
Access cPanel (shared hosting), track invoices, review order history, and contact support whenever needed.
Support & Contact
We offer professional support to help you with any hosting-related questions, technical issues, or billing inquiries.
Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (UTC)
Weekend: Limited availability via tickets
Emergency infrastructure issues are monitored 24/7.
How to Reach Us
- Ticket System: Submit a ticket (fastest)
- Live Chat: Available on every page (bottom-right)
- Email: support@novexacloud.com
Common Questions
Do you provide invoices?
Yes. Every successful payment generates an invoice that can be viewed in your dashboard. If you need an invoice re-sent, contact support.
Can I upgrade or change my plan later?
Upgrades and changes depend on the service type. Contact us and we will guide you through the best option for your requirements.
What if I need help migrating a website?
We can assist with migration guidance. In many cases we can help you move a website with minimal downtime depending on your current provider.
Where can I read your policies?
You can review our Terms of Service, Privacy Policy, Acceptable Use Policy, and Refund Policy anytime.
Ready to get started?
Join our growing community of customers who trust Novexa Cloud for their hosting needs.